Frequently Asked Questions

  1. Request a call via the website or call the clinic directly at 404-566-8045. This call is to ensure that our services will be a good fit for you.
  2. Once determined that our services are right for you, we will book your appointment over the phone.
  3. After your appointment is booked, you will receive a link to your email with forms to fill electronically, as well as the link to your video appointment.
  4. Once forms are filled out. You are ready for your visit. Please use the link received in your email to access your visit.

      We look forward to meeting with you

At this time, we are only working with adults age 18 and up

 
  1. Cancellation Period: Clients must provide a minimum of 48 hours’ notice for appointment cancellations or rescheduling.
  2. Late Cancellations: Cancellations made within 48 hours of the scheduled appointment may be subject to a cancellation fee.
  3. No-Shows: Clients who fail to show up for their appointment without prior notice may be charged a no-show fee.
  4. Rescheduling: Clients are encouraged to reschedule appointments in advance to avoid cancellation fees or no-show charges.
  5. Communication: Cancellations or rescheduling requests should be made by contacting our office directly via phone or email.
Our office is currently in network with Cigna, Aetna, United Healthcare and Optum. All of our billing is done through Alma. All patients using insurance will have a profile created in their system for this purpose. We do require that patients keep a card on file with Alma for any co-pay or deductible that may be due.
We do accept and welcome HSA/FSA for payment however, it is your responsibility to know if your HSA allows for services provided by out of network providers.
Should an emotional support animal be deemed appropriate for the client, the client will only receive a letter saying so. The patient is solely responsible for any other requirement to actually obtain the animal. There is a $50 fee for any paperwork that requires the PMHNP-BC to fill out and fax or send.
Not at this time, all of our visits are done via video visits. You will receive a link to your email to access the visit.

Our clinic does not prescribe controlled substances. You are free to continue controlled medication from an outside provider, however you are required to disclose this information to ensure there are no interactions to other medications that we prescribe.
Controlled substances include any drugs that fall under the following categories: Stimulants, Amphetamines, Benzodiazepines and Opioids

Only existing patients who have had atleast 4 visits can request FMLA/Short term disability. This clinic does not grant long term disability. There is a $50 fee for any paperwork that requires the PMHNP-BC to fill out and fax or send.
Our clinic has a zero tolerance policy for any patient misconduct, rudeness, threats or yelling. On the first offense, the patient will receive a written and verbal warning. The second offense will result in being discharged from the clinic with referrals to other providers to continue your care.
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